Most Recent. Submit docket information for any ongoing administrative adjudication process, or request information related to the docket or the function of the CFPBs administrative law judge (ALJ). If you reside in an area impacted by a federally-declared disaster, you may qualify for a short-term disaster forbearance. Computershare Limited 1996 - 2023. All rights reserved. Resolution Process What You Can Expect: Untimely Requests: A request for information or notice of error is not considered timely if the written correspondence is received more than one year after either the date of transfer of servicing or the date the mortgage account was discharged (either paid in full or discharged through foreclosure or a deed in lieu of foreclosure or a short sale without full satisfaction of the underlying contractual obligation). All disputes must be sent to the designated address found under the Disputes tab. Specialized Loan Servicing (SLS) is one of the highest-rated mortgage subservicers in the US, with a proven record of delivering superior . creating an account at the Insurance Loss Claim Website. Please note these general contacts above should not be used to submit a request for information or notice of error regarding your account. Our dedicated relationship managers engage with clients often even daily to ensure alignment to their objectives. 1-678-459-9746 (Attention: Loss Draft Department). In some cases, SLS obtained foreclosure judgments and conducted foreclosure sales on borrowers homes when Regulation X would have entitled the borrowers to protection from foreclosure had SLS complied with that rule. Specialized Loan Servicing LLC This year, we were awarded Freddie Mac's GOLD SHARP award for our superior servicing portfolio performance, outstanding customer service to borrowers, and positive efforts to cure delinquencies. A complaint form and instructions may be downloaded and printed from the Departments website located at www.sml.texas.gov or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov. Borrowers will see increased account service capabilities with the new partnership.
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