If you need help with something in person, you can book a time to come to our Customer Service Center. The validator will display the metroCARD balance and, if the balance is low, will also flash a green light. On most buses, you must get on through the front door. Note: your card/pass must be registered to be eligible for replacement. In Australia, airlines, trains, buses and ferries have accessible options for people using mobility devices, as well as services for hearing and vision impaired travellers. q3$eS:c*x! Adelaide has an extensive public transport system of buses, trains and trams. your credit card has expired), we will contact you via the email listed in your metroCARD account. When you buy a metroCARD there is an upfront cost for the physical card. As an authorised representative, you can apply for a refund online. If you are unable to travel into the city, please call the Adelaide Metro InfoLine on 1300 311 108 for assistance (7am-8pm, daily). Our subscription service is temporarily down for system upgrades. Any value on your card when its lost or stolen is not refundable. Information on listed products and services, including Covid-safe accreditations, are provided by the third-party operator on their website or as published on Australian Tourism Data Warehouse where applicable. If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. }, The MTA deactivates your current MetroCard and mails you a new one, which may potentially take four weeks to reach you. Yellow validator machines are located inside the doors of all vehicles. If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. File a claim online You can file an online claim for these issues: Balance Protection Claim Check on the status of a MetroCard claim previously submitted Lost or stolen Reduced-Fare MetroCard MetroCard not returned from bus farebox/AutoGate MetroCard Vending Machine problem Overcharged MetroCard Select Bus Service MetroCard Fare Collector You can file an online claim for these issues: If your problem isnt on this list, print a claim form to mail to us with your MetroCard. A confirmation code will be sent for validation. You have two years from the expiration date to transfer any remaining money to a new card. Auto-recharge means nominating a credit card and an amount that will be automatically loaded onto your Seniors Card when your credit falls below the minimum of $15.
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