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If audio is working, the problem is likely to be related to your Bluetooth connection. How to fix Bluetooth Headphones when one side Works ( Solutions) This includes everything from tweaking your sound settings to soldering damaged wires. After all, even if your earbuds arent expensive, its a shame to have to keep throwing them out just because one headphone speaker isnt working. Follow the steps correctly and make sure you read the instructions carefully. Unlike damaged wires that show external signs of breakage, its not always easy to tell if theres a short in your headphone wire. If the problem still happens, start at the beginning of this article. Tap the i icon next to Surface Headphones, and then tap Forget This Device. You should hear a message about much battery you have and which devices youre connected to. Battery issues. After you remove your headphones from your PC or phone, pair them again. Great article to help with troubleshooting! What are your thoughts on the fixes listed above? Connect the headphones to your computer via a microUSB cable, and visit the Bose Updater in a browser. You should hear Goodbye on your headphones. I've had my Surface Headphones (first version) for about a year & a half now. If the light is off, then try the following: Press and release the power button to turn off your headphones. Turn off the headphones. Thats because one earbud manages the connection between the earbuds and your mobile device while the other earbud connects to the first one. 2 Click/tap on the Playback tab, double click/tap on the output device you want to adjust. Repeat steps 7 and 8 on the functioning wire of the other pair of earbuds. Try to pair your headphones. my problem is the wire extremely close to the plug, the plug is not rubber so i can cut it to get to the few copper wires. Now its time to expose the wires on both ends of the remaining wire. Bluetooth connections can become bogged down over time, especially if your devices havent undergone important firmware updates or have multiple paired devices. For more info about how to reset your headphones, see Reset Surface Headphones.