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Your parcel has been passed to UK Border Force (for UK import items) or the destination countrys Customs Authority to be evaluated for any import duties or taxes that may be applicable, Out for delivery. Once the "N" or "Re-Charge" is selected a new transaction screen will be presented. Last entry is 'awaiting payment of customs charges (read from bottom up - I have erased details of time and location), try putting the tracking number in Royal mails site, https://www.royalmail.com/track-your-item. The "Revised Customs charges raised" tracking update from Parcelforce means that the package has incurred custom tax and duties charges which have since been revised. However the past 3 parcels I've had delivered . So quick maths would be. Can you imagine having to part with that much in shipping fee just because someone refused to pay the import duties?! This means that every time you visit this website you will need to enable or disable cookies again. . Unless EVGA were to change the way they print an invoice and it shows no repair charges were levied, all RMAs into the UK are near guaranteed to get hit with customs as if the package is a new purchase instead of an exchange. @CraftyCornishMaidsthe buyer bought this item whilst I still had the old (legal) policies in my shop, before I unwittingly switched to the new ones, which claimed my existing ones would be transferred over (we now know that was not the case) I have since used your version to set up the right to withdrawal form in my message to buyers, as that seems to be the only place now to make it available to buyer before the transaction is completed (sent). in UK, we have the right to withdraw, any time between purchase, and 14 days after delivery, as it's not delivered, they have plenty of time for their right to withdraw.. in fact, for ever, if it's never delivered to them. The OP said that the parcel had "cleared Customs" after Customs charges were raised and revised, which suggests the Buyer did, in fact, pay the Import Duty. You would then have the 50 customs charge, 30 SCC fee and any other costs they may have incurred. You might want to hope that there is no invoice in the package stating the $430 you paid when the export sticker will have $100 on it. Any help would be massively appreciated. Your parcel is being held in our delivery depot awaiting payment of customs charges. UK customs charges | Replica Watch Info Customs staff have taken a look at the contents of the parcel and have decided that the value is either higher or lower and now the charges are revised. If fees are due, they have to pay fees, BEFORE delivery is even attempted.If they don't pay, the item should be held for 3 weeks, before being returned. Your parcel has now been examined by HM Customs and charges may have been raised by them. 19/10/2020 8:09 International Hub Customs charges raised 16/10/2020 13:30 International Hub Exported from the UK 9/10/2020 16:05 . Awaiting Customs clearance, 30/9/202019:36. International Hub. The status of your parcel will be updated in due course. Fees shall be calculated and paid as . I have a product that i am waiting for from the USA, do i just wait for the custom charges to be sent to me as when i click on the link on my tracking it just says Revised Customs charges raised but with no info. If the store you bought it from mis-labelled the item prior to shipping shipping then can't you claim any extra charges incurred back via them? If no more info, mail your customer quickly, he/she may be able to turn it around if they went to the wrong address or something like that. French postage labels require the recipient's email address and every other person I have sent to has received an email requesting payment before delivery or collection.