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WebStores may charge a "restocking fee," which covers its cost for returning your unwanted item to its warehouse. Whether you can receive a refund is dependent on the retailer's return and refund policies. When these customers returned the defective parts they were charged a 20 percent restocking fee. If you need assistance, please contact the Office of Consumer Affairs and Business Regulation. WebIn New York, vendors are mandated to show their restocking fee practices clearly prior to the time of purchase. All rights reserved. WebHome > Consumer Law Guide Chapter 04: Consumer Goods And Maine Express And Implied Warranty Laws The Maine Implied Warranty is the little known law that protects Maine consumers from being sold seriously defective items. You skipped the table of contents section. A merchant must notify its customers of its return policy by a sign attached to the goods or placed in a conspicuous public area of the merchant's premises. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Firms, a consumer protection attorney in your area, Complaint Regarding Strict Product Liability. State laws and regulations In addition to applicable federal law, many states have additional regulations regarding consumer refunds. Please ask us for details. Created byFindLaw's team of legal writers and editors If you have further questions about refund laws or believe you have a legal claim involving a purchase you've made, it may be in your best interests toconsult with a qualified consumer protection attorney. Federal law does provide some, limited protections to consumers through theFederal Trade Commission(FTC). Log in to your Best Buy account to locate your order. Created byFindLaw's team of legal writers and editors The general consumer protection law in Texas is located in Chapter 17 of the Texas Business and Commerce Code and is titled "Deceptive Trade Practices." font size, Items that were sold as is or as a final sale. 1. By FindLaw Staff | xref The FTC also enforces a "Cooling-Off Rule," that pertains strictly to door-to-door sales.