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This Twitter post cannot be displayed in your browser. Ranking policy and data access and sharing policy, Customer compensation policy (previously 'Complaints Matrix'), Deliveroo Virtual Brand And Duplicate Menus Policy. It is now time to add a menu description and a menu header image. Be respectful, polite and professional at all times when interacting with customers. In this article we explain how to inform customers about food allergens, how to write a food allergy notice and why an open welcoming communication about food allergies is good for business. These are the ways in which we can help you to comply with your obligations, along with the standards that we expect you to meet: The 14 allergens that must be indicated if present in food are: This policy forms part of your agreement with Deliveroo. You must hold adequate and appropriate insurance coverage for the production of the Imagery at the location and in respect of your potential liability under this policy. While we always expect partners to comply with the law and operate using best practice food hygiene standards, we also want to play a role in helping partners to improve their standards. Deliveroos decisions regarding maintenance and repair issues (including diagnosis of internet connectivity issues) are final. Deliveroo believes that applying this Policy enables us to take real and practical steps towards improving social conditions in our supply chains. Select the item you want to add allergen You should then inform Deliveroo if you believe there is a discrepancy in the information that is being displayed so we can investigate the matter further. Please note, the press office doesn't have access to account information, so can't help with customer enquiries. Stringent food hygiene processes are essential to ensuring customers are safe and their food is amazing. If you are uncertain about these legal requirements, please seek advice from an expert. You are responsible for ensuring the accuracy, completeness and compliance with applicable laws (in particular in respect of providing information required by applicable consumer laws) of all information input about Menu Items for publication on the platform - even where Deliveroo inputs such information on your behalf. If you have not received your package despite a confirmed delivery by the courier company, please contact your Partner Support team. WebAs soon as the rider completes the delivery within the app (by clicking delivered) the customer receives a push notification saying something like How was Bobs delivery? Only when this is filled in Track your order on Alongside applicable law, these are the standards that we expect you to meet: Food information requirements: You must ensure that all mandatory food information is available to the customer before they buy and when it is delivered to them. This policy outlines how Deliveroo will handle severe unplanned outages which result in our platform being down and you being unable to fulfil orders as usual (an Outage). If you become aware or believe that the Rating listed on Deliveroos platform is incorrect, you should first check the information the FSA and your local authority holds for you and seek to resolve the matter with your local authority directly. And when using a background it is best to use one of the core colours; teal, aubergine, white and kelp (see below).