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The landlords advice to the resident on 20 March 2020 that his neighbour had been taken to hospital that morning for treatment indicates it had been in communication with his care worker at this time. That may include the date and time of the incident and how it affected them. Make a complaint or comment. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Further, here were complex issues relating to GDPR so it was unable to discuss matters relating to the neighbour. waiting for the lift. The resident contacted the landlord again on 20 March 2020 complaining about the length of time taken to act on his reports. On 3 September 2020, the resident called the landlord to report hearing loud music from his neighbours flat at 1.45 am that morning. The key question is: There are no fixed rules on the size of gaps. It also explained that whilst there were some discussions with the neighbour about a possible move this was not something he wanted to do at that time. Therefore, from August 2020, the landlord engaged with other parties whereby an action plan was agreed to address the issues. i think you only have to inform a purchaser if there is an actual dispute and its within the last 12 months. Grade 2 cases include noise nuisance outside of permitted hours and verbal abuse. Whichever way you make the complaint this is your chance to set out your case, so its important that you give the right information. Search for trees on your councils website to find which department to contact. Hounslow man fined 6k for 'knocking down his home without telling council' Hounslow schools and libraries have announced plans to celebrate the Coronation through a series of free events and activities across the borough. On 7 October 2020, the resident reported to the landlord that there had been loud music from the neighbours flat throughout the night. The landlords complaint process states it will log a complaint when it receives one. It is a matter of judgement whether a hedge meets this test. Housing Messy/untidy neighbour rights | Resolver UK