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Try it now. However, if your complaint is about in-flight service, youll want to record the flight details, time, names if you have them, and the events that took place so you can present them to the onboard supervisor when your flight reaches its destination. Go to Guest Assistance or Diamond Desk only if the hotel does not satisfy you. We further wish to clarify thatHiltonwill not be issuing a refund or awarding an alternative gesture for your stay atHiltonGarden Inn Brindley Place, Res#3148525974. You don't have to put up with that kind of abuse! Calling the Diamond Desk is useless as they just transfer calls to Guest Assistance, which can be, Do Not Sell or Share My Personal Information, Do Not Sell or Share My Personal Information -. We will even send you a professionally written script that will aid you in getting a favorable outcome in court. Heres the version for Embassy Suites. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. If I am mistaken, sorry. This is where having neat and concise notes detailing the issue, who youve spoken to, and any agreements made can come in handy. Please complete the reCAPTCHA. A LoyaltyLobby reader sent us a note after my Compensation Clinic-case this past Sunday that Hilton Honors appears to close accounts that complain. . 1-877-311-9466 (Monday - Tuesday 6 am - 6 pm PST; Wednesday - Friday 6 am - 5 pm; Saturdays 7 am - 5 pm. Today, hundreds of thousands of customers have successfully fought against law enforcement, big corporations, banks and hotels. File Hilton Complaints in Less Than 3 Minutes [98% Success] For instance, if you are promised a refund or partial credit, record the name and position of the person who makes the agreement with you alongside the date, time, location, and conversation particulars. Searching for accounts with little revenue and compensation awarded. Hiltonalso left live reservations in my account and they refused to cancel them and I had to go searching through my emails to find the reservation numbers and cancel them myself. I also lost the points in my points and money reservations. As of this writing, there are 18 different Hilton brands.