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Cavicchia led a team of 120 engineers from Palantir, the data mining company founded by the entrepreneur Peter Thiel that got its start helping the federal government with counterintelligence. Based in New York City, Bisignano started his career as VP of both Shearson Lehman Brothers and First Fidelity Bank. JPMorgan declined to comment on the report. Just after the first tower fell around 10 a.m., the workers at a Citi building in the financial district looked out their windows through the dust to spy their boss on the street holding a megaphone and yelling, Go north! Bisignano led a march of thousands of Citi workers up Sixth Avenue to an IT hub near Penn Station. Trading a job heading a big profit center for his old role of running a big banks back office seems like a downshift. He was also CEO of the Mortgage Banking unit as of February 2012, where his responsibilities included overseeing technology, operations, real estate, and general services. After JPMorgan surpassed first-quarter earnings in April 2012 solely because of mortgage lending profits, Tim Higgins of Bloomberg Businessweek reported that Bisignano has turned around the mortgage unit. In April 2012, Dick Cashin of One Equity Partners stated that Frank is the go-to manager at JPMorgan, calling him the guy brought in to fix things and the culture carrier of a bank managed not by bankers and traders but by businessmen and businesswomen. In 2012 the Mortgage Banking unit reported net income of $3.3 billion, widely divergent from the previous years net loss of $2.1 billion. Executive Leadership | Fiserv, Inc. A number of the hires were Bisignano's former colleagues from both Citi and JPMorgan, including Joseph Plumeri, the former chairman and CEO at Willis Group Holdings, and former JPMorgan CIO Guy Chiarello. The division had encountered legal and financial difficulties in the recent financial crisis, and The Economic Times explained Bisignano's task as "repairing [JPMorgan's] home-lending business after mortgages were acquired through the bank's acquisitions of Bear Stearns and Washington Mutual.".