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Purchased a new laptop; keys fell off; asked all data be transferred to new computer; gave specifics what screen should look like; nothing was added as I asked; had to have someone do it while I was there-still don't have all the information; turned new computer off when got home; turned on next day now locked out and can't get on the computer at all; purchased tech package for $214 but no one on line can help; no one even attempted to log in to help-was told someone could do that; appt now set for 2 days away and I can't use the computer; I just wasted my time and money to use this group; no refunds allowed so I'm stuck now. The company has received many complaints in the past that involve product quality, customer service, incorrect charges, and more. Homepage - Best Buy Corporate News and Information Best Buy's CEO Corie Barry will keep her job after the board investigated misconduct allegations against her. So two week later the service man from the manufacturer's authorized provider came and destroyed the TV and said I would be getting a new replacement. 300 E.R admissions. This was bogus. I told them that I can be home at 3:30.Two different managers have guaranteed me that it will be there after 3:30. Yet, within 45 minutes, the item suddenly became unavailable and one of their agent make me change the pickup location assuring me that the order will not be cancelled. Follow Us. Best Buy offers its services in Tech repair industry. With our award-winning app, you dont want to go through the complex legal process or waste thousands on lawyers. Service 264. Best Buy PROMIDSED a call back from a supervisor yesterday. Beyond frustrating! they can drive a person crazy. Thanks for tweeting at us, although we hate to hear you've had a disappointing experience, @zerodmg Hi there! Printer does not work. The Geek Squad Service Techs could not help and I was put on hold several times with nothing being solved at end of conversations. And as an e-money institution (EMI), your money is protected through safeguarding and not by the financial services compensation scheme (FSCS) More about security. Service and shipping is a circus. I hope Best Buy goes bankrupt like other terrible business such as Bed Bath & Beyond. I will never purchase appliances from Best Buys again. International patients | CHU Grenoble Alpes If you have a complaint about an item you bought from Best Buy or about the service you received in one of their stores, you can contact the company's customer support by calling 1-888-BEST-BUY (1-888-237-8289). I am not talking free help. Aside from helping you in seeking security and justice, we can assist you in composing various legal documents, preparing divorce settlement agreements, contesting parking tickets, and arranging DMV appointments. Walker is the president of services for Best Buy Co. Inc. I will never purchase anything from best buy again. Heres all you need to do to sue Best Buy in small claims court with DoNotPay: It really is that simple!