She got two awesome couches and I got a futon that I LOVE! The staff is obviously paid by commission because they rush to you the second you walk in. I can't wait to see it in my home!!" They had no idea that there was a problem with our original furniture. The wife and I stopped here looking for a coffee table and end tables. This is a 0 star company. So we asked if they could deliver it to our new address for free since it was not our fault that we couldn't pick up. She takes her time with the customers!!! I live on the eastern shore so the only day they deliver over here are on Thursdays. All the time, they said they needed to reach out to the vendor to check what they could do. I bought furniture from this location, along with it I bought the extended warranty for damages. When I contacted the headquarters of Value City they apologize and said no store had any notes of even speaking with me just one record of it in 2022. I purchased a queen bed and a day bed then paid for delivery/mounting. Don't buy your furniture at this place, they don't explain the entire small print only what they want you to know and if your too trusting as I guess I was in this situation and didn't read the actual small print bc I trusted my saleswoman then you will get screwed as I am. Some links on Slumber Search are referral links. With options starting at under $300, VCF's offerings are quite affordable versus many furniture competitors. I have to say she was the first person I spoke to that was concerned about how upset I was. The neutral color and materials would fit in nicely with a rustic or minimalist home decor. Which I did i was told the same thing once again if this furniture has been switched out three to four times in one year and you have the manager telling you he's knows exactly what I'm talking about because the one on there floor has the same problem and that the store has switched there out twice obviously there has to be something wrong with the furniture. As an extravagant touch, there are tinted mirrors on the glass tabletop. Overall rating. Which is fine, but I would have like to of known that and not had my mom waste her time sitting at my house all day waiting. Submit a complaint and get your issue resolved. He did not accept that. Delivery was efficient, early, and overall I'm blown away. Furthermore when they fail, they try to blame it on you.
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