With the Postal Service solely responsible for mail delivery, they are almost always the one to contact. Find your USPS district consumer affairs office to discuss your complaint by phone or by mail. Instead my mail is being returned to sender. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. There is no reason my package shouldn't have been delivered. If problems occur, they are in the best position to investigate the issue and fix the problem. It is now over a month and I am still unable to access my mailbox. Postal Service about lost or stolen mail or mail fraud. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. 412-359-7829. Serves as a liaison between customer and field operations to investigate and resolve customer service issues, complaints, inquiries and suggestions in order to increase customer satisfaction and improve customer service. This presentation provides instructions for applying for access to the IV Mail Tracking & Reporting application (IV-MTR). This last time it was marked that they hand delivered it to me (what are my locked apt mail box for then?) Informed Delivery Support Do you have a service problem? To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). Call with questions about stamps or orders placed online through The Postal Store. File a complaint against a federal or state government agency Find out where to file a complaint against a federal or state government agency. Area Consumer Affairs Managers and Customer Service Program - USPS Contact Us | Office of Inspector General OIG In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive. For a full list of USPS contact information go to this site: https://www.usps.com/help/contact-us.htm Please note: *The two letter state abbreviation must be used. ConsumerAffairs is a private, non-governmental entity that empowers consumers by providing a forum for their reviews. USPS Shipping Reviews: What To Know | ConsumerAffairs
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